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WP VR Tour Not Displaying on Review and On the Published Webpage

If you encounter an issue where your WP VR tour is not displaying on the website and a message appears stating that the file could not be accessed like the screenshot below, this guide will help you resolve it.

WP VR Tour Not Displaying on Review and On the Published Webpage 1


Identifying the Problem #

The issue may stem from a mixed content issue. This occurs when your website is loaded over HTTPS, but some resources used in the panorama tour, such as images or files, are loaded over HTTP. Browsers often block these mixed content resources for security reasons, which can prevent the panorama tour from loading properly.

Solution #

To resolve the issue, follow these steps:

  1. Check Resource URLs:
    • Verify the URLs of the images and files used in your panorama tour.
    • Ensure that all resources are using HTTPS if your website is loaded over HTTPS.
  2. Update Resource Links:
    • If any resources are loaded over HTTP, update their links to use HTTPS instead.
    • You can typically do this by editing the URLs in your WordPress site.
    • Reupload your tour images
  3. Test the Tour:
    • Reload your website and test the panorama tour to see if the issue is resolved.
  4. Use a Plugin for Mixed Content Issues:
    • If you’re facing mixed content issues across your site, consider using plugins specifically designed to fix these problems site-wide. These plugins are especially helpful if your tours were transferred from a different environment. One recommended plugin is SSL Insecure Content Fixer, which can automatically update HTTP links to HTTPS where needed.

Additional Tips #

  • Clear Cache: If you’ve updated the resource links, clear your website cache and browser cache to ensure the changes take effect.
  • Check Hosting Settings: Ensure your hosting provider supports HTTPS and that your SSL certificate is correctly installed.

Need More Help? #

If you’ve followed these steps and the issue persists, please reach out to our support team with:

  • A detailed description of the problem.
  • Screenshots of the error message.
  • Information about your website’s setup (e.g., SSL configuration).

By addressing mixed content issues, you can ensure your WP VR tours load smoothly and provide an excellent user experience.